PRIVACY:
At drkkumar.com.au, we are committed to protecting your privacy. We use the information we collect about you to maximise the services that we provide to you. We respect the privacy and confidentiality of the information provided by you and adhere to the Australian Privacy Principles.
INFORMATION WE COLLECT FROM YOU:
In the course of your visits to our website or use of our products and services, we may obtain personal information about you including but not limited to name, date of birth, address, contact numbers, email, Medicare details, private fund details, medical history and personal history.
Our services are not directed to persons under 18 and we do not knowingly collect personal data from anyone under 18. If we become aware that a child under 18 has provided us with personal data, we will remove it immediately.
HOW WE USE YOUR INFORMATION:
Personally Identifiable Information:
- Communicating with you, providing technical support, sharing useful content, accepting feedback
- Administrative purposes in running a specialist medical practice: including pre-operative and post-operative calls using phone numbers and names you provide us, as well as hospital interaction for booking surgical services.
- Billing purposes, including compliance with Medicare and Health Insurance Commission requirements.
- Disclosure to others involved in your medical care, including treating doctors, specialists, hospital booking staff outside this practice. This may occur through referral to other doctors, surgery at hospitals, for medical tests and in the reports or results returned to us following the referrals.
Non-Personally Identifiable Information:
- We also use the information we collect in aggregated and anonymized forms to improve our services, including: administering our website, producing reports and analytics, advertising our products and services, identifying user demands and assisting in meeting customer needs generally.
STORAGE AND SECURITY OF YOUR INFORMATION:
- We will use all reasonable means to protect the confidentiality of your Personal Data while in our possession or control. All information we receive from you is stored and protected on our secure servers or our provider’s servers from unauthorised use or access.
- We retain your personal information for as long as needed to provide services to you and as otherwise necessary to comply with our legal obligations, resolve disputes and enforce our agreements.
- In the event there is a breach of our security and your Personal Data is compromised, we will promptly notify you in compliance with the applicable law.
USE OF COOKIES:
- A cookie is a small text file placed in your web browser that collects information about your web browsing behaviour including IP address. Use of cookies allows a website to tailor its configuration to your needs and preferences. Cookies do not access information stored on your computer or any Personal Data. Most web browsers automatically accept cookies but you can choose to reject cookies by changing your browser settings. This may, however, prevent you from taking full advantage of our website.
- Our website uses cookies to analyse website ( google Analytics) traffic, provide social media sharing and liking functionality and help us provide a better website visitor experience. In addition, cookies and pixels may be used to serve relevant ads to website visitors through third party services such as Google Ads and Facebook Adverts. These ads may appear on this website or other websites you visit.
IMPORTANT:
- I have read the information above and understand the reasons why my information must be collected.
- I am also aware that this practice has a privacy policy on handling patient information.
- I understand that I am not obliged to provide any information requested but failure to do so might compromise the quality of health and treatment provided to me.
- I am aware of my right to access the information collected about me, except in circumstances where access might legitimately be withheld.
- I understand I will be given an explanation in these circumstances.
- I understand that if my information is to be used for any other purpose other than that set out above, my further consent will be obtained.
- I consent to the handling of my information by this practice for the purpose set out above, subject to any limitations on access or disclosure that I notify this practice of.
- I understand that my personal information may go offshore, if I select email as a preferred mode of contact.
PLEASE NOTE:
Due to the privacy laws, results cannot be given to a third party unless written authorization is obtained or under special circumstances.
